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We work hard to dispatch all orders as quickly as possible and send out all over the world using reliable and cost effective couriers.
Where are you located?
Jap Performance Parts are located in Crawley, West Sussex. See the Contact Us page for more information on how to find us, including directions.
How much is delivery?
All our parts are delivered via TNT Couriers on a next day basis to UK mainland. As a guide there is a minimum charge of £12.50. Examples of costs are; exhaust system is £20, bumper £20, suspension £20, large items i.e. doors £30. Delivery to Europe are as a guide a minimum of £30 for small items and around £200 for a large item such as an engine. Please enquire on shipping costs on all orders. For deliveries to the highlands, Channel Islands and NI please contact us for a quote. We offer a 2 day delivery service to most of Europe, charges starting from just £30.
How fast can I get my part(s)?
We can arrange next day delivery in the UK or can arrange delivery on a Saturday for extra cost. In some cases we can deliver next day in Europe for an additional cost, although normal delivery is within 2-3 days. Please note all parts are sent via courier on a next day service and any delay may be beyond our control.
Do I get a warranty with my used part(s)?
All our parts come with a 28 day warranty with an equivalent part replacement or a money back guarantee. Our warranty covers parts only and NOT labour costs. Warranty is offered on parts fitted to standard road cars, the warranty will be void on parts fitted to race cars or modified road cars.
Do you have a returns policy?
Parts supplied correctly & returned for refund are subject to a handling charge of 15% within 7 days of ordering; thereafter a handling charge of 30% will be applied upto a maximum of 21 days. Delivery costs and Credit Card charges (2%) are not refundable. No returns are accepted 21 days after ordering. Electrical items can only be returned for exchange NOT refund. If any item has been tampered with or damaged in any way it cannot be returned.
How can I pay for my part(s)?
We accept a range of payments – cash, debit card, bank transfer. We accept credit cards (a charge of 2% is applied to all orders over £200), we accept Paypal (plus 4%) only if a confirmed address can be provided, cheques can be accepted but parts will NOT be sent until payment has cleared. We would recommend all international customers pay by bank transfer. We can accept credit card payment from International customers only if they can scan and email us a copy of the card first.
My part(s) turned up damaged what happens now?
If you consider that any parts supplied are faulty, please contact us immediately. If damage appears to have been sustained in transit please sign for it as damaged, do NOT accept the package and contact us immediately for advice. If you accept a damaged package we will not be able to claim against our courier in the case of an item being damaged. It is important that you personally or a representative are available to check the condition and sign for any packages.
How long will my deposit hold my part/car?
Can be mutually agreed although ideally delivery should be arranged within 2 days of arriving in stock. Please note deposits taken are non-refundable as a deposit removes the item from sale. Any vehicles purchased will be subject to a £5 per day storage charge after arrival to our premises.
Can I track my order?
Yes, when placing an order ask a member of staff to give you your TNT Reference number. This can then be tracked using http://www.tnt.co.uk.