Frequently Asked Questions.
Where are you located?
We are located in Crawley, West Sussex. See the Contact Us page for more information on how to find us, including directions.
How much is delivery?
All our parts are delivered via TNT Couriers on a next day basis to UK mainland. As a guide there is a minimum charge of £10. Examples of costs are; exhaust system is £20, bumper £20, suspension £20, large items i.e. doors £30. Deliverys in Europe are as a guide a minimum of £30 for small items and around £200 for a large item such as an engine. Please enquire on shipping costs on all orders.
How fast can I get my part(s)?
We can arrange next day delivery in the UK or can arrange delivery on a Saturday for extra cost. In some cases we can deliver next day in Europe for an additional cost, although normal delivery is within 2-3 days.
Do I get a warranty with my used part(s)?
All our parts come with a 28 day warranty with an equivelent part replacement or a money back guarentee.
Do you have a returns policy?
Parts supplied correctly & returned for refund are subject to a handling charge of 10% within 7 days of ordering, thereafter a handling charge of 25% will be applied upto a maximum of 21 days. Delivery costs and Credit Card charges (2%) are not refundable. No returns are accepted 21 days after ordering.
My part(s) turned up damaged what happens now?
If you consider that any parts supplied are faulty, please contact us immediately. If damage appears to have been sustained in transit please sign for it as damaged and contact us immediately for advice. If you accept a damaged package we will not be able to claim against our courier and refund.
How long will my deposit hold my part/car?
Can be mutually agreed although ideally delivery should be arranged within 2 days of arriving in stock. Please note deposits taken are non-refundable as a deposit removes the item from sale.
Can I track my order?
Yes, when placing an order ask a member of staff to give you your TNT Reference number. This can then be tracked using http://www.tnt.co.uk.
